General Questions

Who can use Web Site Communicator? Answer

Can I use Web Site Communicator on multiple web sites? Answer

I'm using a MAC can I still use Web Site Communicator? Answer

Is there an affiliate program or rewards program? Answer

Do you offer a free trial and how does it work? Answer

Can I get answers to questions not listed here? Answer

Technical Questions

Do I need to download anything? Answer

Do my web site visitors need to download anything? Answer

What version of FLASH is required? Answer

What happens if my web site visitor doesn't have FLASH installed? Answer

Do I need to install code on my web site(s)? Answer

How secure is the information being shared between operator and web site visitor? Answer

What is a connection? Answer

How is the quality of my web cam video determined? Answer

I use a wireless internet connection. Will my experience be less than if I was hard wired? Answer

Features and Functions Questions

Can visitors without a web cam still communicator with me? Answer

Can visitors leave me a message if I am offline or assisting other web site visitors? Answer

Can I save the text chat? Answer

Can I kick and ban people from a session? Answer

Can I create different departments? Answer

Can more than one operator share the same account? Answer

What is the difference between a Master Operator, Master Operator Assistant and an Operator? Answer

Can I invite other operators into a chat session with a web site visitor? Answer

Can I transfer web site visitors to different departments I have created? Answer

Can I create a Buddy List and what is it? Answer

Can I invite those in my Buddy List to join me in a session with a web site visitor? Answer

Can I transfer a web site visitor to someone in my Buddy List? Answer

Can I store and push canned responses and url's to web site visitors? Answer

What are canned responses? Answer

What are stored URL's? Answer

I have a suggestion for a future feature, can I share it with you? Answer

Customization Questions

Can I replace your logo with my own? Answer

Do you offer corporate skins to be used by their distributors, marketers, etc? Answer

Can you design a logo for me? Answer

Pricing and Billing Questions

Are there any setup fees? Answer

Can I easily add additional connections or operators as I need them? Answer

Are upgrades included? Answer

When does the billing cycle start? Answer

What payment processes do you accept? Answer

Answers To General Questions

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Who can use Web Site Communicator?
Anyone with an Internet connection can use Web Site Communicator. It works cross platform so will work on PC, Linux and MAC systems.

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Can I use Web Site Communicator on multiple web sites?
Yes, you can place a small snippet of code on any web site you have ftp access to allowing you to offer personal face-to-face communication to your visitors. We do not limit the number of sites you can add Web Site Communicator to.

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I'm using a MAC can I still use Web Site Communicator?
Yes. Web Site Communicator uses FLASH and Java technology that can be found on the majority of Linux, PC and MAC computers.

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Is there an affiliate program or rewards program?
Yes and Yes. We do offer an affiliate program It pays 25% for your first four direct referrals and 20% for additional direct referrals. It also pays 10% on tier two for indirect referrals.

Those who become customer are automatically enrolled in our 2-teir rewards program that pays 25% for ALL direct referrals and 10% for indirect referrals. Direct referrals are those you personally refer. Indirect referrals are those referred by your direct referrals.

People who are strictly affiliates can upgrade to customer status when they acquire 4 direct referrals or, at any time they wish.

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Do you offer a free trial and how does it work?
We do not offer a free trial. We offer a $1.00 14-day trial. Those interested in our service can sign up for an account. Your credit card or PayPal account will be charged $1.33 for the first 14-days. The extra 33 cents is for PayPal and credit card transaction fees imposed by the respective merchant. Each time you start the program during your trial period you are reminded about how many days are left in your trial. If you fail to cancel your subscription before the 14-day trial expires you will be billed for your first month in advance along with a small setup fee.

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Can I get answers to questions not listed here?
Yes, You may speak live with one of our operators if we are online. You may also contact us via other methods as found on our contact-us page. You may also use our HelpDesk. We want to hear from you.

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Answers To Technical Questions

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Do I need to download anything?
Yes. Each operator will have to install the Operator Console as well as ADOBE AIR. These are small files, safe and secure.

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Do my web site visitors need to download anything?
No. Web site visitors do not have to download anything.

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What version of FLASH is required?
FLASH version 9 is required.

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What happens if my web site visitor doesn't have FLASH installed?
Web site visitors who do not have the latest FLASH version installed will be prompted to download the latest version.

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Do I need to install code on my web site(s)?
For each page or site you wish to provide the Web Site Communicator service from you will have to install a small snippet of code.

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How secure is the information being shared between operator and web site visitor?
Transmitting LIVE streaming video over SSL, secure socket layer, slows down the video transmission because it has to be encrypted before being sent and then decrypted once received. This process interferes with smooth video quality therefore, we chose not to provide our service over SSL. However, we do have SSL service so if you are concerned about sensitive information being interecpted and you accept that video quality may be less than perfect then please contact us and we will provide you with the SSL code to replace the default code.

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What is a connection?
A connection is a person connect to a chat session. Our basic package allows for up to 3 connections meaning up to 3 people can simultaneously be engaged in a video chat session.

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How is the quality of my web cam video determined?
The ability to broadcast video is dependent upon many factors. A good quality web cam will ensure good quality video but more importantly is the amount of bandwidth you have available.

Web Site Communicator™ runs on our state-of-the-art, fast, dedicated servers to provide customers and web site visitors with exceptional service however, any chain is only as strong as its weakest link. The operator, or subscriber to Web Site Communicator™, can only deliver quality video according to the amount of bandwidth provided by their ISP (internet service provider).

Web Site Communicator™ automatically detects a user's specified bandwidth to transmit video at the highest quality possible and adjusts the video quality accordingly so as not to exceed a user's bandwidth speed. Operators have the ability within the operator console to manually adjust their video quality if they do not wish to rely on the automatic detection.

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I use a wireless internet connection. Will my experience be any less than if I was hard wired?
For basic web site surfing people often do not see a difference when using wireless when compared to being hard wired. This is because web site surfing doesn't necessarily require a constant stream. However, when transmitting audio and/or video over wireless there can be a noticeable difference. Audio and video transmissions require a constant stream to ensure a "true" pleasant experience.

Most wireless routers only allow a maximum of 56 kbps of transmission. This may not be enough for sending and receiving audio and video at the same time. This is referred to as full duplex as opposed to half duplex where you cannot send audio and video when you are receiving audio and video and vice versa. The newer "n-seriers" routers allow faster connection speeds but your wireless card must also allow for faster speed or you will still only have a maximum of 56 kbps.

On a wireless connection you should expect lesser quality than if you were hard wired. You may see latent video and/or hear latent audio. This is true for all programs requiring a constant stream and not just for Web Site Communicator™.

Understanding wireless technology and how it works will help you determine if you want to use wireless connectivity for streaming real-time audio and video.

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Answers To Features and Functions Questions

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Can visitors without a web cam still communicator with me?
Yes. Visitors can communicate using video, audio or text chat.

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Can visitors leave me a message if I am offline or assisting other web site visitors?
Yes. Visitors can fill out a contact form. It will be emailed to the subscription owner.

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Can I save the text chat?
Yes, you can save the text chat as a text file.

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Can I kick and ban people from a session?
Yes. You can kick a visitor from a chat session. If he becomes a pest you can ban him from returning.

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Can I create different departments?
Yes. You can create as many departments as you wish but only three connections are provided in the basic program. Extra connections can be purchased according to your need.

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Can more than one operator share the same account?
Yes, however only one operator can broadcast at any given time.

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What is the difference between a Master Operator, Master Operator Assistant and an Operator?
Master Operator has full control over the admin area and it is the Master Operator's web cam that has priority when Master Operator, Master Operator Assistant and Operator are online.

The significant difference of the Master Operator Assistant is that in the event the Master Operator goes offline then the Master Operator Assistant's web cam immediately begins to broadcast in the place of the Master Operator. Once the Master Operator comes back online his web cam will assume the default broadcasting mode.

Operators are setup to manage departments and never broadcast live to a web site. Their web cam only broadcasts when they are engaged in a chat session with either a web site visitor or with other operators.

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Can I invite other operators into a chat session where I am actively involved with a web site visitor?
Yes. Depending on the number of connections you have purchased you will be able to invite other operators into a current session by first private messaging the operator to invite them into a session. If the operator accepts your invitation you will be able to pull him into the video session.

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Can I transfer web site visitors to different departments I have created?
Yes. If a web site visitor initiates a chat session with the Master Operator and the visitor wishes to speak to someone in a department you have created then you will be able to transfer the visitor to the appropriate operator/department. The Master Operator will be able to private message the operator to make sure he is able to chat with the visitor before the Master Operator will transfer the visitor.

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Can I create a Buddy List and what is it?
Yes you can create a Buddy List. A Buddy List is compromised of other users of Web Site Communicator. You will be able to search our database for a username within your operator console. If we find that username in our database you will be able to add him/her to your Buddy List. You will know at a glance if this user is online or offline. You will be able to instantly communicate with those on your Buddy List. A Buddy List is a convenient and professional solution to working closely with teammates, downline members, groups etc.

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Can I invite those in my Buddy List to join me in a session with a web site visitor?
Yes. If you are actively involved in a video chat session with a web site visitor and you want to invite someone from your Buddy List to join the session you can private message them and invite them provided you have enough connections in your account to accommodate the invitation.

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Can I transfer a web site visitor to someone in my Buddy List?
Yes. The same way you can transfer a web site visitor to another operator you can also transfer a web site visitor to someone in your Buddy List. This becomes valuable for network marketers and/or people working as teams. Imagine a prospect visits your site and initiates a chat session to inquire further about your program. You explain the benefits and your prospect decides to signup for your program as part of your team. You may want to pass this prospect on to someone on your team you are working closely with. You can private message someone from your Buddy List to see if they want the new prospect. You can pull your teammate from your Buddy List into the current session or you can transfer the prospect to your teammate in your Buddy List.

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Can I store and push canned responses and url's to web site visitors?
Yes. You can store canned responses and url's separately for easy navigation.

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What are canned responses?
Canned responses are answer to commonly asked questions. You can store answers to your most commonly asked questions and easily push them to your visitors during a chat session. The canned responses appear in the text chat window when pushed by the operator.

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What are stored URL's?
You can store commonly used url's separately from canned responses. Visitors may be having trouble locating something on your site. You can simply push the url to them. They simply click on the link, when it is pushed, taking them to the page.

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I have a suggestion for a future feature, can I share it with you?
Yes. We are always excited to receive feedback and suggestions from our customers. Please use our HelpDesk to share your thoughts with us.

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Answers To Customization Questions

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Can I replace your logo with my own?
Yes, as part of the customized skin we will replace our logo with your logo.

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Do you offer corporate skins to be used by their distributors, marketers, etc?
Yes, for a one-time fee of $499 we will create a corporate skin for any company. We will provide the company's members with the customized skin.

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Can you design a logo for me?
Yes, we can design a logo for you. You will need to consult with us prior to us quoting a price for the logo design. Each design is unique according to a customer's need.

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Answers To Pricing and Billing Questions

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Are there any setup fees?
There is a one-time setup fee of $49.99 but is currently being waived during our $1 trial offer.

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Can I easily add additional connections or operators as I need them?
Yes. Simply contact us and we will make the adjustment to your account as well as to your billing provided you used your credit card when you signed up. If you used PayPal then it is a little more difficult to make changes to subscriptions but we can accommodate your needs.

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Are upgrades included?
Yes, future upgrades to your current program are included.

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When does the billing cycle start?
The billing cycle starts the day after your 14-day trial has expired.

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What payment processes do you accept?
We accept PayPal, Master Card, Visa, American Express, Discover and Interac Online Banking. Interac Online Banking is only available for Canadians. If you wish to use Interac Online Banking you will have to contact us first so we can provide you with the special link. Interac Online Banking debits your bank account. It is the same as using your bank's debit card. Neither your bank card number nor your PIN is stored on our system. You will have to mannually renew your subscription monthly.

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