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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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General Questions
Technical Questions
How many connections are possible?
What are Web Site Communicator system requirements?
Do I need to download anything?
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Features and Functions
Can visitors leave me a message if I am offline or assisting other web site visitors?
Can I save the text chat?
Can I kick and ban people from a session?
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» Articles in this category:

 
Can I use Web Site Communicator on multiple web sites? Article rated 3.0/5.0
Yes, you can place a small snippet of code on any web site you have ftp access to allowing you to offer personal face-to-face communication to your visitors. We do not limit the number of sites you ca...
I'm using a MAC can I still use Web Site Communicator? Article rated 3.0/5.0
Yes. Web Site Communicator uses FLASH and Java technology that can be found on the majority of Linux, PC and MAC computers.
Is there an affiliate program or rewards program? Article rated 3.0/5.0
Yes.
What version of FLASH is required? Article rated 3.0/5.0
Always use the latest version of Flash. Check frequently to find the latest version.
What happens if my web site visitor doesn't have FLASH installed? Article rated 3.0/5.0
Web site visitors who do not have the latest FLASH version installed will be prompted to download the latest version.
Do I need to install code on my web site(s)? Article rated 3.0/5.0
For each page or site you wish to provide the Web Site Communicator service from you will have to install a small snippet of code.
How secure is the information being shared between operator and web site visitor? Article rated 3.0/5.0
We provide a secure connection between you and the people you communicate with through the Web Site Communicator software. All information is encrypted.       ...
What is a connection? Article rated 3.0/5.0
A connection is a person connected to a chat session. Our basic package allows for up to 3 connections meaning up to 3 people can simultaneously be engaged in a video chat session.
How is the quality of my web cam video determined? Article rated 3.0/5.0
The ability to broadcast video is dependent upon many factors. A good quality web cam will ensure good quality video but more importantly is the amount of bandwidth you have available. Web Site Com...
I use a wireless internet connection. Will my experience be any less than if I was hard wired? Article rated 3.4/5.0
For basic web site surfing people often do not see a difference when using wireless when compared to being hard wired. This is because web site surfing doesn't necessarily require a constant stream. H...
My webcam shows a black screen when using Web Site Communicator . How can I fix this? Article rated 3.0/5.0
You have two options. 1) If you are an operater, simply locate the DEVICE SETTING button in the top navigation bar of your TFTF console. If you are a visitor who is chatting with an operator simply l...
 


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