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The Truth
Web Site Communicator helps turn YOUR website visitors into buyers. Automation is great but nothing, absolutely nothing, can take the place of face-to-face communication. Simply add the application to any web site and let your visitors connect with you face-to-face using a webcam.
Miscellaneous
We are especially proud of the Buddy List feature. If you know other people using the Web Site Communicator system, you can add them to your Buddy List and communicate instantly with them the same as you would any instant messenger program but with the edge over instant messenger programs. This is useful if you have a team of people you work with. You can transfer visitors and customers to those on your Buddy List.
What is Web Site Communicator? Web Site Communicator is
the last tool you will ever need to humanize your web
site, allowing you to broadcast live video on your web
site. Web Site Communicator allows you and your web site
visitors to communicate using video, audio and text chat;
increasing your chances of securing sales, building relationships
or whatever it is your web site is designed to accomplish.
It is fully loaded with such features as
Operator List, Buddy List, Associates List, Private Messaging,
File Transfer and many other goodies.
It also comes with a Virtual Chat environment
that is great for meetings where you need real time
video.
Does
Web Site Communicator offer a Facebook Application?
Facebook's policies prevent apps from being added to profile pages. However, Facebook recently modified their policy to allow iFrames to be used on Fan Pages. Many people and businesses are creating fan pages because there is no limit to the number of fans as opposed to the limit of friends on profile pages. WSC works on fan pages the same as it does on any website.
Who can use
Web Site Communicator?
Anyone with an Internet connection can use Web Site Communicator. It works cross platform so will work on
PC, Linux and MAC systems.
Can
I use Web Site Communicator on multiple web sites?
Yes, you can place a small snippet of code on any web site
you have ftp access to allowing you to offer personal face-to-face
communication to your visitors. We do not limit the number
of sites you can add Web Site Communicator to.
I'm using
a MAC can I still use Web Site Communicator?
Yes. Web Site Communicator uses FLASH and Java technology that
can be found on the majority of Linux, PC and MAC
computers.
Do you offer
a free trial and how does it work?
We offer a 7 day trial for $7.
Those interested in our service can sign up for an account.
They will be charged immediately for $7 for the 7 day trial. Failure to cancel your account during the trial constitutes your acceptance of our terms and conditions and you will be billed on the first day after your 7 day trial for your next 30 days and each 30 days thereafter until you cancel.
Can I get
answers to questions not listed here?
Yes, You may speak live with one of our operators if we are
online. You may also contact us via other methods as found
on our contact-us page.
Do I need
to download anything?
Yes. Each operator will have to install the Operator Console
as well as ADOBE AIR. These are small files, safe and secure.
What happens
if my web site visitor doesn't have FLASH installed?
Web site visitors who do not have the latest FLASH version
installed will be prompted to download the latest version.
Do I need
to install code on my web site(s)?
For each page or site you wish to provide the Web Site Communicator
service from you will have to install a small snippet of code.
How secure
is the information being shared between operator and web
site visitor?
Communication is current transmitted over a normal (non-secure) connection. If security and ecryption are necessary then we can provide a secure connection between you and the people you communicate with through the Web Site Communicator software. All information will be encrypted. Please enquire.
What
is a connection?
A connection is a person connected to a chat session. Our basic
package allows for up to 3 connections meaning up to 3 people
can simultaneously be engaged in a video chat session.
How
is the quality of my web cam video determined?
The ability to broadcast video is dependent upon many
factors. A good quality web cam will ensure good quality
video but more importantly is the amount of bandwidth
you have available.
Web Site Communicator runs on our state-of-the-art,
fast, dedicated servers to provide customers and web site
visitors with exceptional service however, any chain is only
as strong as its weakest link. The operator, or subscriber
to Web Site Communicator™, can only deliver quality
video according to the amount of bandwidth provided by their
ISP (internet service provider).
Web Site Communicator automatically
detects a user's specified bandwidth to transmit video
at the highest quality possible and adjusts the video quality
accordingly so as not to exceed a user's bandwidth speed.
Operators have the ability within the operator console
to manually adjust their video quality if they do not wish
to rely on the automatic detection.
I use a wireless internet connection. Will
my experience be any less than if I was hard wired?
For basic web site surfing people often do not see a
difference when using wireless when compared to being
hard wired. This is because web site surfing doesn't
necessarily require a constant stream. However, when
transmitting audio and/or video over wireless there can
be a noticeable difference. Audio and video transmissions
require a constant stream to ensure a "true" pleasant
experience.
Most wireless routers only allow a maximum of 56 kbps
of transmission. This may not be enough for sending and
receiving audio and video at the same time. This is referred
to as full duplex as opposed to half duplex where you
cannot send audio and video when you are receiving audio
and video and vice versa. The newer "n-seriers" routers
allow faster connection speeds but your wireless card
must also allow for faster speed or you will still only
have a maximum of 56 kbps.
On a wireless connection you should expect lesser quality
than if you were hard wired. You may see latent video
and/or hear latent audio. This is true for all programs
requiring a constant stream and not just for Web Site Communicator.
Understanding wireless technology and how it works will
help you determine if you want to use wireless connectivity
for streaming real-time audio and video.
My webcam shows a black screen when using
Web Site Communicator . How can I fix this?
You have two options.
1) If you are an operater, simply locate the DEVICE SETTING button in the top navigation bar of your WSC console. If you are a visitor who is chatting with an operator simply locate the SETTINGS button in the lower left corner of the video chat window. These buttons will open a settings box where you can select your camera and/or microphone.
2) Simply right click on the FLASH image below. You will
see an options panel. Select "settings". Then,
select your camera option and choose your camera from
the dropdown menu. You may also select which microphone
device gets used with Web Site Communicator.
If you are running more than one program that utilizes
your camera then these programs may change the default
settings for your camera so you may have to select your
camera manually for different programs.
How
many connections are possible? Our basic package includes 3 connections. Additional connections
can be acquired for a small monthly fee. Please contact us.
Can visitors
leave me a message if I am offline or assisting other web
site visitors?
Yes. Visitors can fill out a contact form. It will be emailed
to the subscription owner.
Can I create
different departments?
Yes. You can create as many departments as you wish but only
three connections are provided in the basic program. Extra
connections can be purchased according to your need.
Can more than
one operator share the same account?
Yes, however only one operator can broadcast at any given time while in regular mode. Depending on which package you purchased, you may have the Associates List available to you. This will allow multiple operators to take turns streaming on the same page.
What is the
difference between a Master Operator, Master Operator Assistant
and an Operator?
Master Operator has full control over the admin area and it
is the Master Operator's web cam that has priority when Master
Operator, Master Operator Assistant and Operator are online.
The significant difference of the Master Operator Assistant
is that in the event the Master Operator goes offline then
the Master Operator Assistant's web cam immediately begins
to broadcast in the place of the Master Operator. Once
the Master Operator comes back online his web cam will
assume the default broadcasting mode.
Operators are setup
to manage departments and never broadcast live to a web
site. Their web cam only broadcasts when they are engaged
in a chat session with either a web site visitor or with
other operators. However, both Master Operator Assistant and Operators can be added to the Master Operator's Associates List and take turns streaming on the same page.
Can
I invite other operators into a chat session where
I am actively involved with a web site visitor?
Yes. Depending on the number of connections you have purchased
you will be able to invite other operators into a current session
by first private messaging the operator to invite them into
a session. If the operator accepts your invitation you will
be able to pull him into the video session.
Can I transfer
web site visitors to different departments I have created?
Yes. If a web site visitor initiates a chat session with the
Master Operator and the visitor wishes to speak to someone
in a department you have created then you will be able to transfer
the visitor to the appropriate operator/department. The Master
Operator will be able to private message the operator to make
sure he is able to chat with the visitor before the Master
Operator will transfer the visitor.
Can
I create a Buddy List and what is it?
Yes you can create a Buddy List. A Buddy List is compromised
of other users of Web Site Communicator. You will be able to
search our database for a username within your operator console.
If we find that username in our database you will be able to
add him/her to your Buddy List. You will know at a glance if
this user is online or offline. You will be able to instantly
communicate with those on your Buddy List. A Buddy List is
a convenient and professional solution to working closely with
teammates, downline members, groups etc.
Can
I invite those in my Buddy List to join me in a session
with a web site visitor?
Yes. If you are actively involved in a video chat session with
a web site visitor and you want to invite someone from your
Buddy List to join the session you can private message them
and invite them provided you have enough connections in your
account to accommodate the invitation.
Can
I transfer a web site visitor to someone in my Buddy
List?
Yes. The same way you can transfer a web site visitor to another
operator you can also transfer a web site visitor to someone
in your Buddy List. This becomes valuable for network marketers
and/or people working as teams. Imagine a prospect visits your
site and initiates a chat session to inquire further about
your program. You explain the benefits and your prospect decides
to signup for your program as part of your team. You may want
to pass this prospect on to someone on your team you are working
closely with. You can private message someone from your Buddy
List to see if they want the new prospect. You can pull your
teammate from your Buddy List into the current session or you
can transfer the prospect to your teammate in your Buddy List.
Can
I create an Associates List and what is it?
Yes you can create an Associates List. An Associates List
allows you and other users of Web Site Communicator to participate
in events. For example: if you are running a promotion on
a web site where you are collecting leads, etc., then users
who are in your Associates List will take their turn broadcasting
on the page containing the Associates List code. Visitor
one to the web site will see Operator One. Visitor two will
see Operator two. Visitor three will see operator three and
so on until all operators in the list have had a turn according
to visits to the page. The Associates List will then start
over from the beginning. This system allows all operators
to broadcast equally making it fair for all.
The Master Operator controls the Associates List. They can invite other Master Operators, Master Operator Assistants and Operators to be part of their Associates List. Each invited person will receive a request and will have to either confirm or deny the request to be added to the Associates List.
What are canned
responses?
Canned responses are answer to commonly asked questions. You
can store answers to your most commonly asked questions and
easily push them to your visitors during a chat session. The
canned responses appear in the text chat window when pushed
by the operator.
What
are stored URL's?
You can store commonly used url's separately from canned responses.
Visitors may be having trouble locating something on your site.
You can simply push the url to them. They simply click on the
link, when it is pushed, taking them to the page.
I have a suggestion
for a future feature, can I share it with you?
Yes. We are always excited to receive feedback and suggestions
from our customers. Please visit our contact us page for ways to communicate with us and share your ideas.
Do you
do customized skins and can the skin be made to look
like my site? Yes, we do customized skins for a one-time
fee. They can be made to match your website. Contact us to discuss your need.
Do you offer
corporate skins to be used by their distributors, marketers,
etc?
Yes, for a one-time fee we will create a corporate
skin for any company. We will provide the company's members
with the customized skin.
Can
you design a logo for me?
Yes, we can design a logo for you. You will need to consult
with us prior to us quoting a price for the logo design. Each
design is unique according to a customer's need.
Can I easily
add additional connections or operators as I need them?
Yes. Simply contact us and we will make the adjustment to your
account as well as to your billing. It
is a little difficult to make changes to subscriptions
but we can accommodate your needs.
When does
the billing cycle start?
The billing cycle starts as soon as you complete the registration, make your payment for $7 for the 7 day trial. After the trial you will be billed monthly at $29.99 until you cancel.
What payment
processes do you accept?
We accept PayPal as our first choice. Credit Card Processing is coming soon. Other options may be available. Please ask.
