Web Site Communicator™ allows for multi-video chat sessions. A visitor to a site might initiate a chat session with the Master Operator and the visitor may wish to speak to someone in the billing department. The Master Operator can invite the billing department operator into the video chat session to assist the web site visitor. Or, the Master Operator may transfer the web site visitor to the billing department as explained next.

We are especially proud of this feature. If you know other people using our Web Site Communicator™ then you can add them to your Buddy List and communicate instantly with them the same as you would any instant messenger program but with the edge over instant messenger programs. This is useful if you have a team of people you work with. You can transfer visitors and customers to those on your Buddy List. To find out how this could be an invaluable feature review the Transfer Visitors feature above.

Because Web Site Communicator™ allows for multiple operators we thought it would be great to assign one person as the Master Operator. This person would control every aspect of the subscription, from setting up departments, assigning operators and receiving email communications from visitors when operators are offline and visitors complete the online email form. With each subscription only one operator can broadcast live video to web sites even if all operators are online at the same time. This responsibility falls to the Master Operator. However, the Master Operator can transfer visitor chat sessions to other operators or pull other operators into a live video chat session.

In conjunction with creating a Master Operator and Master Operator Assistant, owners can also create multiple operators to handle different departments and/or responsibilities according to the number of connections the subscriber purchases. The default program allows up to 3 connections. More can be purchased.

Perhaps you have unique departments, groups, etc. Create and name them as uniquely as you wish.

You can let operators know when you are online and available. You can set your status to "busy" so they will not bother you. You can set your status to "away" and type a message telling them why you are away, how long you will be away and when you will be back.

In the absence of any operator web site visitors can complete an email form requesting to be contacted by an operator when one is available. This email form gets sent to the Master Operator's email address as entered in the Administration Panel.

Save your chat sessions and archive them on your computer for future reference if needed.

Ever notice customers often ask the same questions? Well, there's no need to type the same answers if your visitors are unable to hear you. Simply store an unlimited number of anticipated responses in the program and push them to your visitors as needed. At the click of your mouse your canned responses appear on your web site visitors computer screen.