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  Website Communicator   Website Communicator
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  Website Communicator   Website Communicator
 
FAQ (Frequently Asked Questions).
 
 
 
General Questions
Website Communicator
What is Website Communicator? Answer
Website Communicator
Does Website Communicator Offer a Smart App? Answer
Website Communicator
Does Website Communicator offer a Facebook Application? Answer
Website Communicator
Who can use Website Communicator? Answer
Website Communicator
Can I use Website Communicator on multiple Websites? Answer
Website Communicator
I'm using a MAC can I still use Website Communicator? Answer
Website Communicator
Is there an affiliate program or rewards program? Answer
Website Communicator
Do you offer a free trial and how does it work? Answer
Website Communicator
Can I get answers to questions not listed here? Answer

 

 
Technical Questions
Website Communicator
What are Website Communicator system requirements? Answer
Website Communicator
Do I need to download anything? Answer
Website Communicator
Do my Website visitors need to download anything? Answer
Website Communicator
What version of FLASH is required? Answer
Website Communicator
What happens if my Website visitor doesn't have FLASH installed? Answer
Website Communicator
Do I need to install code on my Website(s)? Answer
Website Communicator
How secure is the information being shared between operator and Website visitor? Answer
Website Communicator
What is a connection? Answer
Website Communicator
How is the quality of my web cam video determined? Answer
Website Communicator
I use a wireless internet connection. Will my experience be less than if I was hard wired? Answer
Website Communicator
My webcam shows a black screen when using Website Communicator. How can I fix this? Answer

 

 
Features and Functions Questions
Website Communicator
How many connections are possible? Answer
Website Communicator
Can visitors without a web cam still communicator with me? Answer
Website Communicator
Can visitors leave me a message if I am offline or assisting other Website visitors? Answer
Website Communicator
Can I save the text chat? Answer
Website Communicator
Can I kick and ban people from a session? Answer
Website Communicator
Can I create different departments? Answer
Website Communicator
Can more than one operator share the same account? Answer
Website Communicator
What is the difference between a Master Operator, Master Operator Assistant and an Operator? Answer
Website Communicator
Can I invite other operators into a chat session with a Website visitor? Answer
Website Communicator
Can I transfer Website visitors to different departments I have created? Answer
Website Communicator
Can I create a Buddy List and what is it? Answer
Website Communicator
Can I invite those in my Buddy List to join me in a session with a Website visitor? Answer
Website Communicator
Can I transfer a Website visitor to someone in my Buddy List? Answer
Website Communicator
Can I create an Associates List and what is it? Answer
Website Communicator
Can I store and push canned responses and url's to Website visitors? Answer
Website Communicator
What are canned responses? Answer
Website Communicator
What are stored URL's? Answer
Website Communicator
I have a suggestion for a future feature, can I share it with you? Answer

 

 
Customization Questions
Website Communicator
Do you do customized skins and can the skin be made to look like my site? Answer
Website Communicator
Can I replace your logo with my own? Answer
Website Communicator
Do you offer corporate skins to be used by their distributors, marketers, etc? Answer
Website Communicator
Can you design a logo for me? Answer

 

 
Pricing and Billing Questions
Website Communicator
What is the monthly cost? Answer
Website Communicator
Are there any setup fees? Answer
Website Communicator
Can I easily add additional connections or operators as I need them? Answer
Website Communicator
Are upgrades included? Answer
Website Communicator
When does the billing cycle start? Answer
Website Communicator
What payment processes do you accept? Answer

 

 
Answers To General Questions
Website Communicator

What is Website Communicator?
Website Communicator is the last tool you will ever need to humanize your Website, allowing you to broadcast live video on your Website. Website Communicator allows you and your Website visitors to communicate using video, audio and text chat; increasing your chances of securing sales, building relationships or whatever it is your Website is designed to accomplish.

It is fully loaded with such features as Operator List, Buddy List, Associates List, Private Messaging, File Transfer and many other goodies.

It also comes with a Virtual Chat environment that is great for meetings where you need real time video.

 
   
Website Communicator

Does Website Communicator Offer a Smart App?
Unfortunately, at the moment Website Communicator does not offer a smart app.

The good news is, we definitely will be offering a smart app soon. Please check back for updates regarding the smart app.

 
   
Website Communicator
Does Website Communicator offer a Facebook Application?
There is a Facebook Application available for Facebook Pages for people who do not want our complete program (FB app included). Simply visit http://www.FacebookWebcam.com
 
   
Website Communicator
Who can use Website Communicator?
Anyone with an Internet connection can use Website Communicator. It works cross platform so will work on PC, Linux and MAC systems.
 
   
Website Communicator
Can I use Website Communicator on multiple Websites?
Yes, you can place a small snippet of code on any Website you have ftp access to allowing you to offer personal face-to-face communication to your visitors. We do not limit the number of sites you can add Website Communicator to.
 
   
Website Communicator
I'm using a MAC can I still use Website Communicator?
Yes. Website Communicator uses FLASH and Java technology that can be found on the majority of Linux, PC and MAC computers.
 
   
Website Communicator
Is there an affiliate program or rewards program?
We offer a referral rewards program. Some call it an affiliate program but affiliate programs can be joined for free. This isn't the case here. We believe if you find Website Communicator a product you'd like to promote then it's a product you can use and therefore only reward active users for their promotional efforts.
 
   
Website Communicator

Do you offer a free trial and how does it work?
We offer a 7 day trial for $7.

Those interested in our service can sign up for an account. Their credit card or PayPal account will be charged immediately for $7 for the 7 day trial. Failure to cancel your account during the trial constitutes your acceptance of our terms and conditions and you will be billed on the first day after your 7 day trial for your next 30 days and each 30 days thereafter until you cancel.

 
   
Website Communicator
Can I get answers to questions not listed here?
Yes, You may speak live with one of our operators if we are online. You may also contact us via other methods as found on our contact-us page.
 
   

 

 
Answers To Technical Questions
Website Communicator
What are Website Communicator system requirements?
Website Communicator will run on PC and MAC.
 
   
Website Communicator
Do I need to download anything?
Yes. Each operator will have to install the Operator Console as well as ADOBE AIR. These are small files, safe and secure.
 
   
Website Communicator
Do my Website visitors need to download anything?
No. Website visitors do not have to download anything.
 
   
Website Communicator
What version of FLASH is required?
FLASH version 10 is required at the time of this publication however, we suggest you always maintain the latest version of Flash as we often upgrade Website Communicator to take advantage of Flash upgrades. You can check your version of Flash by clicking here.
 
   
Website Communicator
What happens if my Website visitor doesn't have FLASH installed?
Website visitors who do not have the latest FLASH version installed will be prompted to download the latest version.
 
   
Website Communicator
Do I need to install code on my Website(s)?
For each page or site you wish to provide the Website Communicator service from you will have to install a small snippet of code.
 
   
Website Communicator
How secure is the information being shared between operator and Website visitor?
We provide a secure connection between you and the people you communicate with through the Website Communicator software. All information is encrypted.
 
   
Website Communicator
What is a connection?
A connection is a person connected to a chat session. Our basic package allows for up to 3 connections meaning up to 3 people can simultaneously be engaged in a video chat session.
 
   
Website Communicator

How is the quality of my web cam video determined?
The ability to broadcast video is dependent upon many factors. A good quality web cam will ensure good quality video but more importantly is the amount of bandwidth you have available.

Website Communicator runs on our state-of-the-art, fast, dedicated servers to provide customers and Website visitors with exceptional service however, any chain is only as strong as its weakest link. The operator, or subscriber to Website Communicator™, can only deliver quality video according to the amount of bandwidth provided by their ISP (internet service provider).

Website Communicator automatically detects a user's specified bandwidth to transmit video at the highest quality possible and adjusts the video quality accordingly so as not to exceed a user's bandwidth speed. Operators have the ability within the operator console to manually adjust their video quality if they do not wish to rely on the automatic detection.

 
   
Website Communicator

I use a wireless internet connection. Will my experience be any less than if I was hard wired?
For basic Website surfing people often do not see a difference when using wireless when compared to being hard wired. This is because Website surfing doesn't necessarily require a constant stream. However, when transmitting audio and/or video over wireless there can be a noticeable difference. Audio and video transmissions require a constant stream to ensure a "true" pleasant experience.

Most wireless routers only allow a maximum of 56 kbps of transmission. This may not be enough for sending and receiving audio and video at the same time. This is referred to as full duplex as opposed to half duplex where you cannot send audio and video when you are receiving audio and video and vice versa. The newer "n-seriers" routers allow faster connection speeds but your wireless card must also allow for faster speed or you will still only have a maximum of 56 kbps.

On a wireless connection you should expect lesser quality than if you were hard wired. You may see latent video and/or hear latent audio. This is true for all programs requiring a constant stream and not just for Website Communicator.

Understanding wireless technology and how it works will help you determine if you want to use wireless connectivity for streaming real-time audio and video.

 
   
Website Communicator

My webcam shows a black screen when using Website Communicator . How can I fix this?
You have two options.

1) If you are an operater, simply locate the DEVICE SETTING button in the top navigation bar of your TFTF console. If you are a visitor who is chatting with an operator simply locate the SETTINGS button in the lower left corner of the video chat window. These buttons will open a settings box where you can select your camera and/or microphone.

2) Simply right click on the FLASH image below. You will see an options panel. Select "settings". Then, select your camera option and choose your camera from the dropdown menu. You may also select which microphone device gets used with Website Communicator.

If you are running more than one program that utilizes your camera then these programs may change the default settings for your camera so you may have to select your camera manually for different programs.

 
   

 

 
Answers To Features and Functions Questions
Website Communicator
How many connections are possible?
Our basic package includes 3 connections. Additional connections can be acquired for a small monthly fee. Please contact us.
 
   
Website Communicator
Can visitors without a web cam still communicate with me?
Yes. Visitors can communicate using video, audio or text chat.
 
   
Website Communicator
Can visitors leave me a message if I am offline or assisting other Website visitors?
Yes. Visitors can fill out a contact form. It will be emailed to the subscription owner.
 
   
Website Communicator
Can I save the text chat?
Yes, you can save the text chat as a text file.
 
   
Website Communicator
Can I kick and ban people from a session?
Yes. You can kick a visitor from a chat session. If he becomes a pest you can ban him from returning.
 
   
Website Communicator
Can I create different departments?
Yes. You can create as many departments as you wish but only three connections are provided in the basic program. Extra connections can be purchased according to your need.
 
   
Website Communicator
Can more than one operator share the same account?
Yes, however only one operator can broadcast at any given time while in regular mode. Depending on which package you purchased, you may have the Associates List available to you. This will allow multiple operators to take turns streaming on the same page.
 
   
Website Communicator

What is the difference between a Master Operator, Master Operator Assistant and an Operator?
Master Operator has full control over the admin area and it is the Master Operator's web cam that has priority when Master Operator, Master Operator Assistant and Operator are online.

The significant difference of the Master Operator Assistant is that in the event the Master Operator goes offline then the Master Operator Assistant's web cam immediately begins to broadcast in the place of the Master Operator. Once the Master Operator comes back online his web cam will assume the default broadcasting mode.

Operators are setup to manage departments and never broadcast live to a Website. Their web cam only broadcasts when they are engaged in a chat session with either a Website visitor or with other operators. However, both Master Operator Assistant and Operators can be added to the Master Operator's Associates List and take turns streaming on the same page.

 
   
Website Communicator
Can I invite other operators into a chat session where I am actively involved with a Website visitor?
Yes. Depending on the number of connections you have purchased you will be able to invite other operators into a current session by first private messaging the operator to invite them into a session. If the operator accepts your invitation you will be able to pull him into the video session.
 
   
Website Communicator
Can I transfer Website visitors to different departments I have created?
Yes. If a Website visitor initiates a chat session with the Master Operator and the visitor wishes to speak to someone in a department you have created then you will be able to transfer the visitor to the appropriate operator/department. The Master Operator will be able to private message the operator to make sure he is able to chat with the visitor before the Master Operator will transfer the visitor.
 
   
Website Communicator
Can I create a Buddy List and what is it?
Yes you can create a Buddy List. A Buddy List is compromised of other users of Website Communicator. You will be able to search our database for a username within your operator console. If we find that username in our database you will be able to add him/her to your Buddy List. You will know at a glance if this user is online or offline. You will be able to instantly communicate with those on your Buddy List. A Buddy List is a convenient and professional solution to working closely with teammates, downline members, groups etc.
 
   
Website Communicator
Can I invite those in my Buddy List to join me in a session with a Website visitor?
Yes. If you are actively involved in a video chat session with a Website visitor and you want to invite someone from your Buddy List to join the session you can private message them and invite them provided you have enough connections in your account to accommodate the invitation.
 
   
Website Communicator
Can I transfer a Website visitor to someone in my Buddy List?
Yes. The same way you can transfer a Website visitor to another operator you can also transfer a Website visitor to someone in your Buddy List. This becomes valuable for network marketers and/or people working as teams. Imagine a prospect visits your site and initiates a chat session to inquire further about your program. You explain the benefits and your prospect decides to signup for your program as part of your team. You may want to pass this prospect on to someone on your team you are working closely with. You can private message someone from your Buddy List to see if they want the new prospect. You can pull your teammate from your Buddy List into the current session or you can transfer the prospect to your teammate in your Buddy List.
 
   
Website Communicator

Can I create an Associates List and what is it?
Yes you can create an Associates List. An Associates List allows you and other users of Website Communicator to participate in events. For example: if you are running a promotion on a Website where you are collecting leads, etc., then users who are in your Associates List will take their turn broadcasting on the page containing the Associates List code. Visitor one to the Website will see Operator One. Visitor two will see Operator two. Visitor three will see operator three and so on until all operators in the list have had a turn according to visits to the page. The Associates List will then start over from the beginning. This system allows all operators to broadcast equally making it fair for all.

The Master Operator controls the Associates List. They can invite other Master Operators, Master Operator Assistants and Operators to be part of their Associates List. Each invited person will receive a request and will have to either confirm or deny the request to be added to the Associates List.

 
   
Website Communicator
Can I store and push canned responses and url's to Website visitors?
Yes. You can store canned responses and url's separately for easy navigation.
 
   
Website Communicator
What are canned responses?
Canned responses are answer to commonly asked questions. You can store answers to your most commonly asked questions and easily push them to your visitors during a chat session. The canned responses appear in the text chat window when pushed by the operator.
 
   
Website Communicator
What are stored URL's?
You can store commonly used url's separately from canned responses. Visitors may be having trouble locating something on your site. You can simply push the url to them. They simply click on the link, when it is pushed, taking them to the page.
 
   
Website Communicator
I have a suggestion for a future feature, can I share it with you?
Yes. We are always excited to receive feedback and suggestions from our customers. Please visit our contact us page for ways to communicate with us and share your ideas.
 
   

 

 
Answers To Customization Questions
Website Communicator
Do you do customized skins and can the skin be made to look like my site?
Yes, we do customized skins for a one-time fee. They can be made to match your website. Contact us to discuss your need.
 
   
Website Communicator
Can I replace your logo with my own?
Yes, as part of the customized skin we will replace our logo with your logo.
 
   
Website Communicator
Do you offer corporate skins to be used by their distributors, marketers, etc?
Yes, for a one-time fee we will create a corporate skin for any company. We will provide the company's members with the customized skin.
 
   
Website Communicator
Can you design a logo for me?
Yes, we can design a logo for you. You will need to consult with us prior to us quoting a price for the logo design. Each design is unique according to a customer's need.
 
   

 

 
Answers To Pricing and Billing Questions
Website Communicator
What is the monthly cost?
The basic package is $39.99 per month. If you buy an annual subscription you save 15% ($72).
 
   
Website Communicator
Are there any setup fees?
Why would we charge a setup fee? Keep your money.
 
   
Website Communicator
Can I easily add additional connections or operators as I need them?
Yes. Simply contact us and we will make the adjustment to your account as well as to your billing provided you used your credit card when you signed up.
 
   
Website Communicator
Are upgrades included?
Yes, future upgrades to your current program are included.
 
   
Website Communicator
When does the billing cycle start?
The billing cycle starts as soon as you complete the registration and your 7 day trial for $7.00 concludes. After this, you will be billed monthly until you cancel. If you cancel during the trial period then you will NOT be charge anything further.
 
   
Website Communicator

What payment processes do you accept?
We accept PayPal as our first choice. Credit Card Processing is coming soon. Other options may be available. Please ask.

 
   


   
Website Communicator   Website Communicator