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Website Communicator Features.
 
 
 
Website Communicator Website Communicator Website Communicator
Website Communicator
Every subscription includes ALL these phenomenal features.
Website Communicator
 
LIVE Website Broadcasting
Website Communicator™ begins broadcasting live video to each page the subscription owner puts the simple code on as soon as they start the Operator Console from their desktop. Visitors will immediately be able to see if someone is available to assist them. Visitors will be able to hear the operator without having to click any button and can adjust the volume or mute it while visiting the site. The operator can also mute his audio so he isn't transmitting. The visitor can simply click the "Request Chat" button to initiate a chat session if assistance is required.
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Multiple Attendees in Chat
Website Communicator™ allows for multi-video chat sessions. A visitor to a site might initiate a chat session with the Master Operator and the visitor may wish to speak to someone in the billing department. The Master Operator can invite the billing department operator into the video chat session to assist the Website visitor. Or, the Master Operator may transfer the Website visitor to the billing department as explained next.
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Transfer Visitors
Website Communicator™ allows the operator to transfer chat sessions to other departments and operators as necessary. Consider a Website visitor initiates a chat session with you and that person is interested in your product, service or program but have questions you cannot answer. You can invite someone from your Buddy List (explained in the next paragraph) into the video chat session or you can transfer your Website visitor to someone in your Buddy List who may be able to help. Your Buddy List might contain other customers using Website Communicator™ who are on your team and/or in your downline. Website Communicator™ makes it possible to instantly keep in touch, work with, and build stronger relationships with those on your team.
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Buddy List
We are especially proud of this feature. If you know other people using our Website Communicator™ then you can add them to your Buddy List and communicate instantly with them the same as you would any instant messenger program but with the edge over instant messenger programs. This is useful if you have a team of people you work with. You can transfer visitors and customers to those on your Buddy List. To find out how this could be an invaluable feature review the Transfer Visitors feature above.
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Private Messaging
Website Communicator™ allows you to video chat with up to 3 people in our basic program and you can purchase more connections if you need more. During your video chat it might be necessary to send a private message to one of the attendees. Website Communicator™ lets you send private text messages to individual people.
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Master Operator
Because Website Communicator™ allows for multiple operators we thought it would be great to assign one person as the Master Operator. This person would control every aspect of the subscription, from setting up departments, assigning operators and receiving email communications from visitors when operators are offline and visitors complete the online email form. With each subscription only one operator can broadcast live video to Websites even if all operators are online at the same time. This responsibility falls to the Master Operator. However, the Master Operator can transfer visitor chat sessions to other operators or pull other operators into a live video chat session.
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Master Operator Assistant
In the event the Master Operator is offline then the live video feed automatically falls to the Master Operator Assistant. This automatic transfer of control allows the Master Operator Assistant to broadcast their live video feed to Websites containing the Website Communicator™ code and to connect with Website visitors who initiate a chat session. When the Master Operator starts their Operator Console then they automatically assume the position of the live video broadcast.
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Operators
In conjunction with creating a Master Operator and Master Operator Assistant, owners can also create multiple operators to handle different departments and/or responsibilities according to the number of connections the subscriber purchases. The default program allows up to 3 connections. More can be purchased.
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Operator Instant Messaging
Website Communicator™ has an internal messaging program built right in. This allows operators to instantly message other operators whether they are in the Dept Operator or Buddy List systems. You can have multiple text chats taking place at the same time. You can transfer files between operators and you can have private video chat sessions with other operators..
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Departments
Perhaps you have unique departments, groups, etc. Create and name them as uniquely as you wish.
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Assign Operators to Departments
Assign operators to designated departments and know at a glance if/when each operator is available and turn Website Communicator™ into an internal instant messenger program.
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Status Indicator
You can let operators know when you are online and available. You can set your status to "busy" so they will not bother you. You can set your status to "away" and type a message telling them why you are away, how long you will be away and when you will be back.
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View Visitor Statistics
Easily see important statistics about your Website visitors. See at a glance the page they are visiting, their IP address, operating system, etc.
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Email Form When Operator is Busy
In the absence of any operator Website visitors can complete an email form requesting to be contacted by an operator when one is available. This email form gets sent to the Master Operator's email address as entered in the Administration Panel.
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Email Signature Feature
Website Communicator™ makes it easy for subscribers to add an invite button to their outbound emails as a signature file to encourage email recipients to visit their Website to begin a live video chat session.
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Video
You and your Website visitors can enjoy LIVE, real-time video if you have web cams connected to your computers respectively.
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Text Chat
If you or your visitors do not have audio or video capabilities then you can still communicate using the Text Chat function. However, we suggest at least the operator to be using a web cam. You want to make that sale, don't you?
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Save Chat
Save your chat sessions and archive them on your computer for future reference if needed.
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Push URL
You can store unlimited Website addresses and simply push them to your visitors at the click of your mouse. This is great for assisting visitors with finding pages and items on your Website, like your sales page or signup page. At the click of your mouse you can take your visitor to any page on your Website. Your guidance and assistance will ensure a pleasant experience for your Website visitor.
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Canned Responses
Ever notice customers often ask the same questions? Well, there's no need to type the same answers if your visitors are unable to hear you. Simply store an unlimited number of anticipated responses in the program and push them to your visitors as needed. At the click of your mouse your canned responses appear on your Website visitors computer screen.
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Privacy Shade
Website Communicator™ software has three statuses available, Online, Offline and Busy. For each status you can store unlimited image files that you can easily choose from a dropdown menu in the event you do not want to broadcast live video.
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Associates List
The Associates List allows you and other users of Website Communicator to participate in events. For example: if you are running a promotion on a Website where you are collecting leads, etc., then users who are in your Associates List will take their turn broadcasting on the page containing the Associates List code. Visitor one to the Website will see Operator one. Visitor two will see Operator two. Visitor three will see operator three and so on until all operators in the list have had a turn according to visits to the page. The Associates List will then start over from the beginning. This system allows all operators to broadcast equally making it fair for all while skipping operators who may be offline or busy with a Website visitor.
 
  Website Communicator
Website Communicator Website Communicator Website Communicator
 
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Website Communicator
INFO: stay informed.
Website Communicator
 
Change is coming.
We will be replacing this current FLASH version sometime in 2015 with a NEW program compatible with smart devices (phones and tablets).
 
Website Communicator   Website Communicator
Website Communicator Website Communicator Website Communicator
 
   
Website Communicator   Website Communicator